Stop Renting Your Guests From Booking Sites.
A booking site sends you a guest once and keeps the relationship. YanoClub captures every guest at check-in, rewards them for coming back, and brings them to you directly the next time — on WhatsApp, with no commission.
Guest Profile After Checkout
Ananya R.
3rd stay · joined Jan 2026
commission on a repeat guest who books with you directly
The Hospitality Problem
A Full Season Still Leaves You Starting From Zero
Guests arrive through a booking site, have a wonderful stay, leave a five-star review — and you never hear from them again. Next season you pay to find them all over again.
Commission on Guests You Already Earned
Travel sites typically take a double-digit cut of every booking. Paying it to reach a brand new traveller is one thing. Paying it again for a guest who already loved their stay is money you should be keeping.
The Guest List Isn't Really Yours
Bookings sit in a portal, phone numbers sit in a register at reception, and nobody can message last season's guests on a rainy Tuesday. Your most valuable asset is scattered and unusable.
Empty Rooms in the Quiet Months
Off season, the instinct is to discount publicly and hope. A private offer to people who have already stayed with you and loved it fills rooms without advertising your lowest price to the whole internet.
Word of Mouth You Can't Reward
Homestays grow on recommendations. But when a guest sends their cousin, nobody records it and that guest is never thanked. Reward it, and one happy family becomes a steady source of bookings.
Across The Whole Stay
From Check-in to the Booking After Next
YanoClub works quietly alongside your reception, at the four moments that decide whether a guest ever comes back.
Check-in
The guest scans your QR code at reception and joins in about thirty seconds, with a verified mobile number. The guest is now yours, not the booking site's.
During the Stay
Restaurant, spa, kayaking, the gift shop — staff add the spend and the guest earns points on it. On-site spending starts to feel rewarding rather than extra.
Checkout
A thank-you message goes out with a Google review request and a voucher for the next stay, while the welcome is still fresh in their mind.
Months Later
Quiet season, a festival weekend, or their anniversary: a WhatsApp message brings them back — booked directly, with no commission.
Built For Properties
Rewards That Suit How Guests Actually Travel
Guests return once or twice a year, not twice a week. These are the programmes that work for a resort, villa or homestay.
Points on Stays & Spend
Guests earn on the room and on everything else they enjoy on the property, then redeem it against a future stay.
Free Night Stamp Card
Collect a stamp per night or per stay: five nights with you, the sixth is on the house. Simple, and guests understand it instantly.
Next-Stay Vouchers
Hand over a voucher at checkout with an expiry that lands in your quiet season, so the offer arrives exactly when you need the booking.
Guest Referrals
Each guest gets a personal link. Their friend books, both are rewarded, and you can finally see which guests bring you business.
Google Review Booster
Ask for the review at the right moment, reward it with points, and grow the rating that decides whether strangers book you at all.
Off-Season Win-back
Automatically spot guests who have not returned in a while and invite them back with a private offer, without lowering your public rate.
Everything You Need
One Platform. Every Loyalty Feature.
YanoClub packages the tools that enterprise loyalty platforms charge thousands for — into one affordable, easy-to-use platform.
Reward Points
Award points for every purchase, visit, or action. Configure earn rates per AED, INR, or any currency. Points never expire unless you set them to.
Cashback Rewards
Return a percentage of spend directly to a customer's digital wallet. Cashback drives immediate repeat visits — customers want to spend what they earned.
Digital Wallet
Each customer gets a branded digital wallet showing their balance, transaction history, and available rewards — no app download required.
Membership Tiers
Create Gold, Silver, and Bronze tiers. Top-tier members get better earn rates, exclusive offers, and VIP treatment — making them feel special enough to never leave.
Digital Stamp Cards
Replace paper punch cards with digital stamp cards. Set any milestone — "Buy 9 coffees, get the 10th free" — and watch completion rates soar vs paper.
Referral Rewards
Turn customers into your sales team. Issue unique referral codes, reward both the referrer and referee, and track every referral automatically through your dashboard.
Birthday & Anniversary Rewards
Automatically send personalized WhatsApp birthday greetings with a bonus reward. Customers who feel celebrated become customers for life.
WhatsApp Marketing
Send targeted campaigns to your loyalty members via WhatsApp. Segment by tier, spend, or inactivity. 98% open rates — 5× better than email.
Analytics Dashboard
See exactly which customers are your biggest spenders, which campaigns drove revenue, and which members are at risk of churning — all in real time.
Campaign Management
Schedule WhatsApp broadcasts, set spend-triggered offers, and create time-limited flash deals — all from the same campaign dashboard your team already uses.
Customer Segmentation
Group customers by spend tier, visit frequency, location, or last activity. Send the right offer to the right person — not the same blast to everyone.
Smart Automation
Set triggers once — welcome messages, win-back campaigns after 30 days of inactivity, tier upgrades, expiry reminders — and YanoClub runs them 24/7 for you.
Getting Started
Up and Running in Under 5 Minutes
No developer needed. No complex integration. Just sign up and start rewarding.
Create Your Account
Sign up free, enter your business name, and choose your currency and reward type. Takes under 5 minutes.
Design Your Program
Set earn rates, create tiers, configure birthday bonuses, and write your first WhatsApp campaign — all in the dashboard.
Customers Join & Earn
Share your QR code at checkout. Customers scan, register in seconds, and start earning immediately — no app download required.
Redeem & Grow
Customers redeem at checkout. You track repeat visits, send targeted offers, and watch your customer retention rate climb.
Why It Pays
One Repeat Guest Is Worth More Than Two New Ones
A returning guest costs nothing to find, books directly, trusts you enough to spend more on site, and tells other people about you.
No commission
A direct repeat booking keeps the full room rate with the property instead of sharing it with a travel portal.
Higher on-site spend
Returning guests already know the restaurant and the spa, and points give them a reason to use both again.
They bring others
Families and groups travel on recommendations. A rewarded referral turns one good stay into several bookings.
Commission rates, room rates and guest behaviour vary by property and season. YanoClub's analytics show you your own repeat-stay and referral numbers rather than industry averages.
Works With Your Existing Setup
Works alongside your existing POS, website, or standalone — your choice.
Customer Stories
Businesses Growing With YanoClub
"We went from 12% repeat customer rate to 41% in just 3 months. The WhatsApp birthday campaigns alone brought back customers we thought were gone for good."
Ahmed Al-Rashidi
Restaurant Owner, Dubai, UAE
"My salon's weekly bookings grew 28% after adding the loyalty program. Clients now book in advance to make sure they don't miss their points. The referral program brought 19 new clients last month."
Priya Menon
Salon Owner, Kochi, Kerala, India
"We run 3 retail stores in Riyadh. YanoClub gives us one loyalty program across all three outlets. Customer segmentation lets us send the right WhatsApp offer to the right customer every time."
Faisal Al-Otaibi
Retail Chain Owner, Riyadh, KSA
Get Started Today
Launch Your Loyalty Program in 5 Minutes
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FAQ
Resort & Homestay Loyalty — Questions Answered
It rewards guests for staying with you and for spending on site — rooms, restaurant, spa, activities. Guests collect points or stay credits they redeem on a future visit, which gives them a reason to book with you directly instead of shopping around.
Travel portals send you a guest once and keep the relationship. YanoClub captures the guest's own contact details at check-in, so the second stay can be booked directly with you. The first booking may cost commission; the repeat ones do not have to.
They scan a QR code at reception, in the room or on the welcome card, enter their name and mobile number, and verify it with a one-time code. No app download, about thirty seconds.
Yes. Staff add the purchase and the guest earns on it exactly as they do on the room, which encourages guests to spend on the property rather than off it.
Yes. YanoClub connects to the WhatsApp Business API for pre-arrival notes, thank-you messages after checkout, off-season offers and festival packages to guests who have already stayed.
Every guest gets a personal referral link. When a friend books and stays because of it, both are rewarded automatically, and you can see which guests bring you the most business.
Yes. Small properties depend on repeat guests and referrals even more than large resorts. There is a free plan, no hardware beyond your phone, and setup takes a few minutes.
YanoClub can detect guests who have not returned within a set number of months and automatically send a WhatsApp offer for your quiet period. These guests convert better than cold advertising because they have already stayed with you.
Yes. It supports AED, SAR, INR, QAR and KWD and is used across the UAE, Saudi Arabia, Qatar, Kuwait and India, including Kerala, Goa, Mumbai and Bangalore.
Explore More Loyalty Solutions
Resort & Homestay Topics
- Direct Bookings vs OTAs: What a Repeat Guest Is Really Worth
- How to Collect Guest Details at Check-in Without Slowing Down Reception
- Filling Rooms in the Monsoon: Off-Season Offers That Don't Cheapen Your Brand
- Turning Five-Star Reviews Into Repeat Stays